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Please follow these steps to redeem your voucher:
NOTE! If you have more than one voucher code , make sure you use only one voucher for each during check out as the system does not accept more than one voucher for the same order. Add the first item, finish the check out, than repeat this with all your codes.
1. Search or browse for your item in our shop.
For example if you purchased a Princess Personalised pillow case voucher, write "princess" in the search bar and browse the results.
2. Choose your design/colour/style and type in the personalisation you would like us to print on the item.
Make sure, there are no mistakes or any extra characters. Unfortunately we are not able to cover customer mistakes.
Please do not use special characters, like hearts or emoji-s as our system does not recognise these. If you would like to use any of this, just please add them in brackets. For example : (heart)
Special characters from different languages are absolutely fine, but please note, some fonts we use in our design, do not have these special characters. If that's the case we change it to a similar font style that has those characters.
Please read the item description in advance to avoid disappointment or confusion. We provide all the necessary information about our products. After the item has been dispatched, we can't accept returns or refunds as the item is already personalised for you.
3. Add the item to your cart,
NOTE! If you have more than one voucher code , make sure you use one voucher for each during check out as the system does not accept more than one voucher for the same order. Add the first item, finish the check out, than repeat this with all your codes.
4. Apply your voucher at the check out page.
The total should change to 0.00.
5. Please provide us your address, delivery address and some basic contact information.
6. Place your order.
The system will automatically send you an e-mail, confirming your order.
If you have any more question, please do not hesitate to contact us.